Question 1

Is my business data kept separate from other salons using the platform?

Accepted Answer

Yes. Each salon owner gets an isolated workspace, and row-level security is enforced at the database level — your data is never visible to other businesses.

Question 2

How long does it take to get my salon set up?

Accepted Answer

Minutes. Our self-serve onboarding wizard walks new owners through configuration step by step — no manual setup or support calls required.

Question 3

How does billing and subscription management work?

Accepted Answer

We offer tiered subscriptions (Standard $99 / Pro $129) managed through Stripe. Owners self-manage payment methods, invoices, upgrades, downgrades, and cancellations from the billing portal without contacting support.

Question 4

Is there an admin panel for managing multiple businesses?

Accepted Answer

Yes. Our internal platform admin panel lets the team onboard, suspend, and monitor all businesses from a single dashboard, with anonymized usage analytics for product insights — no customer PII exposed.

Question 5

Can my customers book online 24/7?

Accepted Answer

Yes. You get a public online booking page with SEO-friendly slugs. Customers book anytime via your branded link — no phone tag or back-and-forth.

Question 6

How does the booking wizard work?

Accepted Answer

A multi-step wizard guides customers through service → staff → time → details, capturing everything needed upfront for frictionless scheduling.

Question 7

Will customers see valid time slots and avoid double-bookings?

Accepted Answer

Yes. Staff-specific availability and working-hours enforcement ensure customers only see valid slots — no double-bookings or off-hours appointments. Buffer time between appointments also protects staff from back-to-back burnout.

Question 8

Can I require a deposit or online payment at booking?

Accepted Answer

Yes. Deposit and online payment at booking (via Stripe) reduces no-shows and captures revenue upfront.

Question 9

Do customers get confirmation and reminder emails?

Accepted Answer

Yes. Customers receive automated appointment confirmation emails instantly, plus 24-hour reminders via email and SMS to cut no-shows.

Question 10

What happens when an appointment is cancelled?

Accepted Answer

Our waitlist with auto-notification fills cancelled slots automatically, recovering lost revenue. Recurring appointments (weekly, biweekly, monthly) keep regular clients locked in without rebooking each time.

Question 11

Can I track the status of appointments?

Accepted Answer

Yes. A clear status workflow (scheduled → confirmed → in-progress → completed) gives you an operational pipeline from front desk to chair.

Question 12

What customer information can I store?

Accepted Answer

Customer profiles include contact info, notes, preferences, and allergies — so staff know the client before they sit down and deliver personalized service every visit.

Question 13

Can I import my existing client list?

Accepted Answer

Yes. Bulk CSV customer import migrates your existing client lists in seconds, not hours of manual entry.

Question 14

Can I track how much each customer is worth to my business?

Accepted Answer

Yes. Customer lifetime value tracking shows total visits and total spent, helping you identify and reward your most valuable clients.

Question 15

Can I group and segment my customers?

Accepted Answer

Yes. Tags and segmentation let you group clients (VIP, new, color clients) for targeted outreach, with email and SMS opt-in management to stay compliant with marketing consent regulations.

Question 16

Can I track where my customers come from?

Accepted Answer

Yes. Referral source tracking shows which marketing channels actually drive clients to your business.

Question 17

Can I control what each staff member can access?

Accepted Answer

Yes. Staff management supports roles (owner, manager, stylist, assistant, receptionist) with granular permissions — front desk can't change billing, and stylists only see their own schedule.

Question 18

Does each staff member get their own login?

Accepted Answer

Yes. Staff sub-accounts with email invitation and auto-linking mean each team member logs in to their own portal — no shared passwords.

Question 19

Can stylists manage their own schedule and see earnings?

Accepted Answer

Yes. The staff portal lets stylists self-manage bookings, availability, and commissions without bothering the owner. Per-staff weekly schedules show accurate availability to customers.

Question 20

Can I limit which services a staff member can be booked for?

Accepted Answer

Yes. Service assignments per staff member ensure customers only book staff qualified for the service they want.

Question 21

Does the system handle commission tracking?

Accepted Answer

Yes. Commission tracking and reporting mean owners know exactly what to pay each stylist — no manual math.

Question 22

What product information can I track?

Accepted Answer

The product catalog captures cost, price, SKU, and supplier info — giving you full visibility into margins and sourcing for every product.

Question 23

Will I know when I'm running low on supplies?

Accepted Answer

Yes. Real-time stock levels with low-stock alerts email you before you hit zero, so you never run out of essential supplies.

Question 24

Can I track every unit in and out of inventory?

Accepted Answer

Yes. Inventory transactions (sale, usage, purchase, adjustment, return) provide a complete audit trail of every unit.

Question 25

Can I create and send purchase orders to suppliers?

Accepted Answer

Yes. Purchase orders can be emailed to suppliers in one click, with delivery status tracking. A supplier directory keeps all vendor contacts and terms in one searchable place.

Question 26

Does the system predict when I need to reorder?

Accepted Answer

Yes. Inventory forecasting and dynamic reorder points predict when to reorder based on sales velocity, and auto-generated forecast purchase orders save hours of manual planning.

Question 27

Can I generate professional invoices?

Accepted Answer

Yes. Invoice generation supports line items, tax, and tips, with PDF generation for polished, branded invoices clients can pay against.

Question 28

Are invoices sent to customers automatically?

Accepted Answer

Yes. Automated invoice email delivery means invoices reach customers instantly for faster payment cycles.

Question 29

Can I track which invoices are outstanding?

Accepted Answer

Yes. Invoice status tracking (draft → sent → paid → overdue) gives you a clear view of outstanding receivables at a glance.

Question 30

Is there a loyalty program to keep customers coming back?

Accepted Answer

Yes. Our points-based loyalty program with tiers rewards repeat visits automatically so clients keep coming back.

Question 31

Can I control how the rewards program works?

Accepted Answer

Yes. Configurable points-per-dollar and redemption rates let owners control the economics of their rewards program. A welcome bonus for new members incentivizes sign-ups and first return visits.

Question 32

Can customers redeem loyalty points at booking?

Accepted Answer

Yes. Loyalty point redemption at booking lets customers apply points as a discount for a seamless checkout experience.

Question 33

Does the system send birthday messages?

Accepted Answer

Yes. Birthday email automation adds a personal touch that drives birthday bookings and gift-card purchases.

Question 34

Can the system follow up with customers after their visit?

Accepted Answer

Yes. Automated post-visit email campaigns stay top-of-mind without manual outreach — triggered when appointments complete.

Question 35

Can I automatically request reviews from customers?

Accepted Answer

Yes. Review request emails with Google/Yelp links automatically drive Google reviews after each visit, boosting your local SEO.

Question 36

Can I re-engage customers who haven't visited in a while?

Accepted Answer

Yes. Winback and discount offer templates help you re-engage lapsed clients with targeted offers.

Question 37

Can I personalize marketing emails?

Accepted Answer

Yes. Custom email templates with variable merging deliver personalized emails at scale — each feels hand-written. A marketing send log and open tracking let you measure campaign effectiveness.

Question 38

Can staff sync their work schedule to their personal calendar?

Accepted Answer

Yes. ICS calendar subscription feeds work with Google, Outlook, Apple, and Android, so staff see their work schedule in their personal calendar app — no manual syncing.

Question 39

Does each staff member sync their own calendar?

Accepted Answer

Yes. Per-staff calendar connections let each team member sync their own calendar independently, with configurable sync statuses and blocked-time sync to control what appears in external calendars.

Question 40

Can I see how my business is growing over time?

Accepted Answer

Yes. The revenue dashboard shows historical trends so you can see growth at a glance and spot seasonal patterns, with prior-year trend comparison for year-over-year visibility.

Question 41

Can I forecast future revenue?

Accepted Answer

Yes. Revenue projections on 3/6/9/12-month horizons help you forecast future earnings to plan hiring and expansion.

Question 42

Can I see staff performance and commissions?

Accepted Answer

Yes. Staff performance and commission reports identify top performers and fairly calculate payouts.

Question 43

Can I see which services and products are most profitable?

Accepted Answer

Yes. Service and product profitability breakdowns show which services and products drive the most margin.

Question 44

Can I measure customer retention?

Accepted Answer

Yes. Customer retention analytics measure repeat-visit rates and churn so you can act before clients leave.

Question 45

Can I export reports to share with my accountant?

Accepted Answer

Yes. CSV and PDF report export lets you share data with accountants or stakeholders in standard formats.

Frequently Asked Questions

Platform & Multi-Tenancy

Booking & Appointments

Customer Management (CRM)

Staff & Scheduling

Inventory & Purchasing

Invoicing & Payments

Loyalty & Retention

Marketing & Reviews

Calendar Sync

Reports & Analytics

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